New Saturday Hours for USCIS National Customer Service Center

Beginning Jan. 12, 2013, U.S. Citizenship and Immigration Services (USCIS) National Customer Service Center (NCSC) will expand its live, toll-free telephone assistance service to include Saturday hours.  Customer service representatives at the USCIS NCSC will now take calls Monday through Friday from 8 a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time.

Customers will be able to call the USCIS toll-free number on Saturdays to receive nationwide assistance for immigration services and benefits offered by USCIS.  Our customer service representatives can answer routine questions on a wide variety of topics related to immigration services and benefits, including ordering forms, processing times, and information on local offices and civil surgeons.  For individuals seeking answers to more complex issues regarding their case, USCIS recommends calling the NCSC Monday through Friday for access to Immigration Services Officers.  Individuals calling the NCSC can access information through a menu of automated options 24 hours a day, 7 days a week.

Contact the USCIS national toll-free customer service line by dialing 1-800-375-5283.

UPDATED List of USCIS Offices Closed from Hurricane Damage

UPDATED: Some Offices Remain Closed from Storm Damage

All applicants appointments will be rescheduled to the next available appointment date; applicants do not need to do anything to request a rescheduled date.  However walk-ins will be processed on a case-by-case basis.

If you plan to visit a USCIS office in an area affected by the severe weather or you believe may be affected by severe weather, please call the

National Customer Service Center (NCSC) 1-800-375-5283

to ensure the office is open for business and for further instructions on rescheduling your appointment if the office is closed. Please continue to monitor this page for changes.

Offices Remaining Closed on Wednesday, October 31, 2012

New Jersey

               Newark Asylum Office
1200 Wall Street West, Fourth Floor
Lyndhurst, NJ 07071

               Newark, NJ District Office & Field Office
Rodino Federal Building
970 Broad Street
Newark, NJ  07102-2506 

               Hackensack, NJ Application Support Center
116 Kansas Street
Hackensack, NJ 07601-4044

               Elizabeth, NJ Application Support Center
285 North Broad Street
Elizabeth, NJ 07208 

New York

               New York Asylum Office
One Cross Island Plaza, 3rd Floor
(133-33 Brookville Boulevard)
Rosedale, NY 11422

               New York, NY District Office & Field Office
26 Federal Plaza
New York, NY  10278-0127 

               Queens, NY Field Office & Application Support Center
2735 Jackson Avenue
Long Island City, NY 11101-2917 

               Long Island, NY Field Office & Application Support Center
30 Barretts Ave
Holtsville, NY  11742 

               Bronx, NY Application Support Center
1827 Westchester Ave.
Bronx, NY 10473

               Brooklyn, NY Application Support Center
1260-78 60th Street
Brooklyn, NY 11219

               Hicksville, NY Application Support Center
87 Bethpage Road
Hicksville, NY 11801 

               Manhattan, NY Application Support Center
201 Varick Street, 10th Floor
RM103
New York, NY 10014

               Port Chester, NY Application Support Center
40 South Main Street
Port Chester, NY 10573

               Queens/Jamaica, NY Application Support Center
153-01 Jamaica Ave.
Jamaica, NY 11432 

               Woodside, NY Application Support Center
63-05 Rossevlt Ave.
Woodside, NY 11377 

               Eastern Telephone Center

Offices Reopening on Wednesday, October 31, 2012

Connecticut

               Hartford, CT Field Office
AA Ribicoff Federal Building
450 Main Street
Hartford, CT 06103-3060 

               Hartford Application Support Center
467 Silver Lane
East Hartford, CT 06118 

Delaware

               Dover, DE Satellite Office & Application Support Center
250 Gateway South Blvd, Ste 270
Dover, DE 19901 

Maryland

               Baltimore District Office & Field Office
Fallon Federal Building
31 Hopkins Plaza
Baltimore, MD  21201 

               Baltimore Application Support Center
Bank of America Building
100 S. Charles Street, Suite 201
Baltimore, MD  21201 

               Glenmont Application Support Center
12331 Georgia Avenue, Suite C
Wheaton, MD  20906 

               Salisbury, MD Application Support Center
2040 Shipley Drive, Suite 2C
Salisbury, MD  21801

Massachusetts

               Boston, MA District Office & Field Office
JFK Federal Building
15 New Sudbury Street
Government Center, Room E-170
Boston, MA  02203-0701 

               Lawrence, MA Field Office & Application Support Center
2 Mill Street
Lawrence, MA  01840 

               Boston Application Support Center
170 Portland Street
Boston, MA 02114 

New Hampshire

               Manchester, NH Field Office & Application Support Center
9 Ridgewood Road
Bedford, NH  03110

New Jersey

               Mount Laurel, NJ Field Office – may have limited service available depending on network availability
530 Fellowship Road
Mount Laurel, NJ  08054

New York

               Albany, NY Field Office & Application Support Center
1086 Troy-Schenectady Road
Latham, NY  12110

Pennsylvania

               Philadelphia, PA District Office & Field Office
1600 Callowhill Street
Philadelphia, PA  19130-4106

               Philadelphia Application Support Center
10300 Drummond Road
Suite 100, First Floor
Philadelphia, PA  19154 

               York, PA Application Support Center
Meadowlands Business Center
3516 Concord Road
York, PA 19402-9893 

               Pittsburgh, PA Field Office
3000 Sidney Street, Suite 200
Pittsburgh, PA  15203 

               Pittsburgh, PA Application Support Center
800 Penn Avenue, 1st Floor
Pittsburgh, PA  15222 

Rhode Island

               Providence, RI Field Office & Application Support Center
1543 Atwood Avenue
Johnston, RI  02919

               Providence Application Support Center
105 Sockanosset Cross Road, Suite 210 
Cranston, RI 02910  

Virginia

               Washington District Office & Field Office (Fairfax, VA)
2675 Prosperity Avenue
Fairfax, VA  22031-4906 

               Alexandria, VA Application Support Center
8850 Richmond Hwy, Suite 100
Alexandria, VA 22039

               Norfolk, VA Field Office
Norfolk Commerce Park
5280 Henneman Drive
Norfolk, VA  23513 

               Norfolk Application Support Center
2500 Almeda Ave,  Suite 114
Norfolk, VA 23513

USCIS National Service Center Announces New Saturday Hours

The USCIS National Customer Service Center (NCSC) is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday – Friday, 8 a.m. – 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Call the NCSC toll-free at 1-800-375-5283.

USCIS Announces Case Expedition for Certain Administrative Errors

U.S. Citizenship and Immigration Services (USCIS) has established an expedited process for reviewing and correcting decisions resulting from certain administrative errors. This process enables customers to request an expedited review of their case and correction of the decision where data entry and/or an administrative error resulted in a denial or rejection of their petition or application.

A customer or his or her authorized representative may contact the National Customer Service Center (NCSC) at 1-800-375-5283 to request that an expedited service request be created if he or she believes that an adverse adjudicative action fits within the criteria listed below:

Administrative Error Categories
IF	AND
1. USCIS issued an adverse decision based solely on a customer’s failure to respond to a Request for Evidence (RFE), Notice of Intent to Deny (NOID), or Notice of Intent to Revoke (NOIR)	there is documentary evidence that the customer responded to the RFE, NOID, or NOIR, and USCIS received the response in a timely fashion.
2. USCIS issued an adverse decision based solely on a customer’s failure to respond to an RFE, NOID, or NOIR	USCIS determines there is evidence in a USCIS system that the RFE, NOID, or NOIR was not sent to the petitioner/applicant or, if there is a valid Form G-28 on file, to the attorney or representative of record.
3. USCIS issued an adverse decision based solely on a customer’s failure to appear at a biometrics appointment or failure to respond to an RFE, NOID, or NOIR	USCIS determines there is evidence that the customer properly submitted a change of address prior to the issuance of the RFE, NOID, NOIR, or biometric appointment notice; however USCIS sent the RFE, NOID, NOIR, or biometric appointment notice to a previous or improper address.
4. USCIS issued an adverse decision based solely on a customer’s failure to appear at a biometrics appointment	there is documentary evidence that the customer attended the appointment or made a valid, timely request that it be rescheduled.

Once USCIS has received an expedited review request from an applicant or petitioner, the agency will make every effort to take action on the request within 5 business days. This process, and any customer submissions relating to this expedited case review process, does not replace, change, circumvent, or affect any rights of USCIS customers or USCIS in the administrative appeals process. This process will also not impact time frames for appeals or motions, fix errors made by a petitioner or his or her authorized representative, create an independent right of action, or address errors not included in the specific administrative errors listed above.